Refund Policy

Last updated: January 1, 2025

At Costa Vida, we are committed to providing you with high-quality authentic Mexican recipes and excellent customer service. We want you to be completely satisfied with your purchase of our Mexican cookbook. This Refund Policy outlines the conditions under which you may request a refund for your order.

1. Digital Products vs. Physical Goods

Our primary product is the Costa Vida authentic Mexican cookbook. Please note whether the product you purchased is a digital download (e-book/PDF) or a physical hardcopy book. The refund conditions differ for each type of product:

• Digital Download (E-book): Due to the nature of digital products, all sales are generally considered final once the download link has been accessed or the digital file has been delivered. However, we offer a satisfaction guarantee, detailed below.
• Physical Hardcopy Book: Physical products may be returned under certain conditions, as detailed below.

2. Satisfaction Guarantee for Digital Products

We are confident that you will love the recipes and content in our digital cookbook. If, for any reason, you are not satisfied with your digital purchase, you may request a full refund within 7 days of the original purchase date. This "no questions asked" policy ensures that you can try our recipes with zero risk. To be eligible for a refund under this guarantee:

• The refund request must be submitted within 7 calendar days of your purchase.
• You must provide your order number and the email address used for the purchase.
• The digital files must not have been distributed, shared, or posted online.

3. Returns for Physical Products

If you purchased a physical copy of the cookbook and it arrives damaged or defective, or if you receive the wrong item, we will happily replace it or issue a refund. For eligibility, please follow these guidelines:

• You must contact us within 14 days of receiving the product.
• Please provide your order number, a description of the issue, and photos of the damaged or incorrect product.
• If the item was damaged in transit, we may require the shipping carrier's report, which we will file on your behalf.

4. Non-Refundable Items

Certain items may not be eligible for a refund:

• Digital products beyond the 7-day satisfaction guarantee period.
• Physical books that have been used, marked, or damaged by the customer.
• Products purchased through unauthorized resellers or third-party platforms.
• Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

5. Refund Process

To initiate a refund, please contact our customer support team at [email protected] with your order details. We will respond to your request within 3-5 business days. If your refund is approved, we will process it and apply the credit to your original method of payment. The processing time for the refund to appear in your account may take an additional 5-10 business days, depending on your financial institution.

For physical product returns, we will provide you with a return shipping address. You will be responsible for the cost of return shipping, except in cases where the product was defective or delivered in error. In those instances, we will cover the return shipping costs.

6. Exchanges

If you need to exchange an item (for example, if you received a defective copy), please contact us at the email address listed above. We will guide you through the exchange process. Exchanges for physical products are subject to availability of stock.

7. Cancellations

If you wish to cancel an order that has not yet been shipped, please contact us as soon as possible. We may not be able to cancel an order if it has already been processed and prepared for shipping. If the order is cancelled before shipment, a full refund will be issued. Once an order has shipped, our standard return and refund policies apply.

8. Late or Missing Refunds

If you haven't received a refund after the specified timeframe, please check your bank account again. Then contact your credit card company or bank, as there may be a processing delay. If you've completed all of these steps and still have not received your refund, please contact us at [email protected], and we will investigate the issue.

9. Contacting Us

If you have any questions regarding this Refund Policy, or if you need to initiate a refund, please do not hesitate to contact us:

• By email: [email protected]
• By visiting our contact page: https://costavlda.rest/contact.html
• By mail: Costa Vida, 123 Culinary Avenue, Flavortown, USA

We are committed to resolving any issues you have quickly and fairly.

10. Policy Changes

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with a revised "last updated" date. It is your responsibility to review this policy periodically to stay informed about our refund procedures.